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Tips to spot a scam … and what to do

The ATO has recently warned that it is continuing to see instances of scam emails, SMS messages or telephone calls where criminals try to steal money or information from taxpayers. These can be very convincing and many individuals fall victim to these each year.

It is important that you know common characteristics of a scam so that you can watch out for potential fraudsters.

Generally, scam communications:

  • are unsolicited
  • are pushy and can be intimidating, threatening arrests or penalties if payment for an unknown tax debt is not
    made immediately
  • demand payment in full and in some instances via unconventional means such as iTunes cards, cash transfers or gift vouchers
  • ask you for your personal or financial information or to confirm information they pretend they have
  • can often be poorly worded, and (for written scams)
    could contain spelling and grammatical mistakes
  • may promise you a tax refund in exchange for a payment or personal information
  • may contain an attachment or fake links requesting you to lodge a form – opening these attachments or links can cause you to download spyware or a virus.

If a scammer or someone claiming to be from the ATO has contacted you and you are unsure of their legitimacy, let us know.

For phone scams you should:

  • hang up immediately
  • call the ATO’s dedicated scam reporting line 1800 008 540 between 8am to 6pm EST, Monday to Friday.

For email scams you should:

  • refrain from clicking on links or opening attachments
  • forward the email to And of course, please feel free to check with TNR should you have any doubts or concerns.